Help Centre
Quick answers for Aussie players, plus 24/7 live chat. We cover banking in AUD, bonuses, verification and pokies troubleshooting.
Popular Topics
Deposits & Withdrawals
Learn about payment methods, processing times, and transaction limits.
Get Help →Bonuses & Promotions
Understand bonus terms, wagering requirements, and how to claim offers.
Get Help →Account Management
Account verification, security settings, and personal information updates.
Get Help →Frequently Asked Questions
💳 Payments & Banking (AUD)
What payment methods do you accept in Australia?
+We support Visa, Mastercard, POLi, bank transfer, PayPal, Skrill/Neteller, and crypto (BTC, ETH, LTC). All transactions are protected with 256‑bit SSL and 2FA.
How long do withdrawals take?
+Typical timeframes: E‑wallets (within 24h), Cards (1–3 business days), Bank transfer (2–4 business days), Crypto (≈10–60 min after approval).
Are there any withdrawal fees in AUD?
+$Wolfwinner Casino Australia does not charge withdrawal fees. Your bank, card issuer or crypto network may apply their own charges.
🎁 Bonuses & Promotions (Aussie Offers)
How do I claim the welcome bonus?
+Register, then deposit a minimum of AUD $25. Your welcome package (up to AUD $5,000 + 150 Free Spins) will be credited automatically unless a code is shown at checkout.
What are wagering requirements?
+Wagering is how many times a bonus must be bet before cashout. Our standard requirement is 35x on bonus funds unless otherwise stated. Game weighting applies; pokies usually contribute 100%.
👤 Account Management
How do I verify my account?
+Upload a valid ID, proof of address, and payment method verification in your account settings. Verification typically takes 24-48 hours.
Can I change my email address?
+Yes, contact our support team with your request. You'll need to verify your identity for security purposes.